Terms & Conditions

By using the QMB MART website, you confirm that you are at least 18 years old or using the website under adult supervision. We give you a temporary and revocable license to use the website in accordance with these terms for shopping purposes. If you violate these terms, the license to use the website will be revoked immediately without notice. Certain services and features on the website may require you to register or subscribe. If you choose to do so, you must provide accurate and current information about yourself and promptly update it if any changes occur.

You are solely responsible for any account you create with QMB MART and must keep your account information confidential, including your account name and password. You must notify QMB MART immediately if there is any suspected or unauthorized use of your account or password. By providing your contact information, such as phone number and email, you agree to receive information from QMB MART about your order status, promotions, and other relevant information. You can request to stop receiving these messages at any time. It is your responsibility to keep us informed of any changes to your personal details. If QMB MART suspects a security breach or misuse of the website, we may require you to change your password or temporarily suspend your account. We may also cancel your account for reasons such as a breach of these terms. QMB MART is not responsible for any loss or damage incurred as a result of your failure to follow these terms and conditions.

The QMB MART website allows users to submit various forms of communication such as comments, reviews, photographs, videos, and others. These submissions will be considered non-confidential and can be used by QMB MART as it sees fit, worldwide and in any medium. All users of the website agree not to submit any material that:

1. Is protected by copyright, privacy, or publicity rights or any other proprietary rights of a third party, unless you own the rights or have permission from the owner to submit the material;
2. Is illegal, obscene, harassing, defamatory, libelous, treasonous, pornographic, hateful, racially or ethnically offensive, or otherwise inappropriate;  
3. Could harm the reputation of QMB MART or any third party; or
4. Impersonates someone else. QMB MART has the right to remove any submission at its discretion, especially if it violates these terms. QMB MART does not support the submissions made on its website and denies any responsibility for them. By accessing the QMB MART website, you acknowledge that you may be exposed to offensive, inaccurate, or unpleasant submissions, and you waive any legal rights or claims you may have against QMB MART in relation to this.

QMB MART strives to publish accurate and complete information on its website regarding products, including images, names, descriptions, functionalities, uses, ingredients, and prices. However, mistakes may occur, and QMB MART is not liable for any inaccuracies in the content.

The images of products on the website, including those of items such as books, may differ slightly from the actual products. Prices for items that need to be weighed, like fruits, vegetables, and meat, may be guide prices or approximations to help you make a purchasing decision. However, you will only be charged for the actual weight purchased, and any difference between the guide price and the actual price will be credited or debited to your QMB MART account. The actual price of weighed items will be clearly visible to you at the time of delivery.

Due to these circumstances, QMB MART reserves the right to reject or cancel any order that contains incorrect, inaccurate, or incomplete information or items that are mispriced.

QMB MART reserves the right to choose which orders to process and accept, as well as the ability to cancel any order at its discretion. However, QMB MART will ensure that it communicates the cancellation of any order in a timely and appropriate manner.

Only individuals who are at least eighteen (18) years old may buy alcoholic drinks from QMB MART. By ordering such products on the QMB MART website, you confirm that you meet the age requirement and agree to provide valid and legally recognized identification to the delivery driver upon receipt of your order. If you fail to provide such identification, QMB MART and its employees or agents may decline to deliver your order. In case of any doubt about the authenticity of your identification, QMB MART and its employees or agents reserve the right to refuse delivery.

QMB MART may offer links to websites owned or run by third parties. QMB MART does not endorse the content, products, or services available on these websites and is not responsible for any such content. Accessing other websites from the QMB MART website is done at your own risk.

All materials, content, layout, images, text, and design on this website are owned by QMB MART, unless stated otherwise. Visitors to the website may browse it and download materials for non-commercial and lawful personal use, as long as they keep all copyright and proprietary notices intact and do not modify, copy, or post the material on any computer network or media. Without the express permission of QMB MART, any other actions such as copying, reproducing, posting on other websites, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any part of the website, or creating derivative works is prohibited.

QMB MART controls and operates this website. All materials on the website, including images, illustrations, audio and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by QMB MART or parties that have granted permission to use such materials.

Visitors to the website may use the materials for personal, non-commercial purposes. Any other usage such as copying, reproducing, republishing, uploading, posting, transmitting, distributing the material, or assisting others in doing so, is prohibited without the prior written consent of QMB MART. Using the materials for purposes other than personal non-commercial use, modifying the materials, or using them on any other website or computer network environment is a violation of the copyrights, trademarks, and other proprietary rights and is not allowed.

QMB MART does not guarantee that the website's contents are suitable or available for use in locations outside Nigeria. Accessing the website from areas where it's illegal is strictly prohibited and the user takes full responsibility for compliance with local laws.

These terms and conditions will be governed and interpreted in accordance with Nigerian law and any disputes will be resolved by Nigerian courts.

QMB MART will not be held liable for any damages resulting from the use of the website or its services. The maximum liability of QMB MART to the user shall not exceed the amount paid by the user to QMB MART.

The user agrees to indemnify and hold harmless QMB MART, its owners, affiliates, subsidiaries, and employees against any claims, actions, damages, costs, penalties, fines, and expenses including reasonable attorney fees incurred by a third party due to the user's violation of these terms and conditions, privacy policy, or any other policies or due to the user's breach of laws and regulations or the rights of a third party.

QMB MART reserves the right to suspend or terminate the user's access to the website without prior notice. Upon termination, the user must immediately cease access and use of the website and all passwords and account identification will be revoked. The only remedy for the user if dissatisfied with the website or its policies is to stop using the website.

For your convenience, we offer a variety of delivery time frames to choose from when placing an order. At checkout, you can select the window that works best for you and we will do our best to deliver within that time frame. However, please note that delivery windows are only a guide and not a guarantee. We guarantee that your order will be delivered within 24 hours of the time you selected. If there is a delay, we will notify you as soon as possible. Unfortunately, we cannot accommodate specific delivery time requests beyond the window chosen at checkout.

During the processing of your order, we may need to reach out to you regarding the availability of items and suggest replacements. We require a response from you within 15 minutes of receiving emails or phone calls about any replacements, otherwise, only the items actually ordered will be delivered without any suggested replacements. When placing an order, you will be asked to specify your preferred mode of communication for updates, but please note that this only applies before dispatch. Once the order has been dispatched, we may need to reach you by phone, so please have your phone readily available.

Our goal is to deliver directly to your doorstep, but if there are any issues such as a dilapidated road, flooding, roadblocks, civil unrest, or any other obstacles, we ask that you let us know in advance and meet the delivery driver at a more accessible location. If you fail to notify us of these issues, it may result in a delay, rescheduling, or cancellation of your delivery.

Once an order has been placed and paid for, QMB MART is unable to cancel it or process a refund. This policy is due to the retailer's no-return policy, as well as the immediate processing of customer orders. However, if an incorrect or damaged item is delivered, customers are entitled to a replacement at no extra cost.

Customers must inspect their order at the time of delivery and notify the delivery driver of any incorrect or damaged items. After signing to confirm receipt, customers take ownership of the items and QMB MART cannot accept any returns. Only items with material damage will be replaced, while items with only aesthetic damage to the packaging may not be accepted as a return.

If an item is out of stock, any credit will be added to the customer's QMB MART eWallet. Refunds will not be made to bank accounts. In instances where a delivery address is outside of coverage or a payment does not reflect in QMB MART's account, a refund may be made after deducting relevant bank charges.